Refund Policy

Refund Policy

RETURNS----Our policy lasts 7 days. If 7 days have gone by since your purchase, we may  offer you a refund or exchange.To be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

To complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the manufacturer (us) until asked to do so.

Any item that is returned more than 7 days after delivery will be inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds. If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Samples: We do not supply samples (only mock up or proof images of the sample) if you require a sample you will need to purchase the sample. We do not accept back samples.

Exchanges  We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and when informed to do so send your item to: Memories, 96 View  Road, Rotorua,  3015, New Zealand.

Shipping.   To return your product, you should mail your product to: Memories, 96 View Road, Rotorua, 3015, New  Zealand.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.